Know-how for businesses that want to grow with AI
Practical articles on AI automation for small and mid-sized businesses: the basics, use cases by department and industry, data protection and costs. Plus our products Gewerkheld and Winsites. No jargon, just the questions worth asking before you decide.
20 articles in total
- Basics · AI automation
AI for SMEs: which processes to automate first
Which processes small and mid-sized businesses can automate with AI first, how to recognise good candidates and how to get started in a sensible way.
Read article - Basics
What is an AI agent? How it differs from a chatbot and classic automation
What an AI agent is, how it differs from a chatbot and if-then automation, which building blocks it is made of and where its limits lie.
Read article - Basics · Data protection
AI and GDPR: what businesses should consider when using AI automation
Legal basis, data processing agreement, server location, deletion policy and automated decisions: what to look out for under the GDPR when you use AI.
Read article - Basics · Quality
Hallucinations and the human in the loop: how to keep AI automation reliable
Why language models can make things up, and how source grounding, validation rules, thresholds, approvals and audit logs make an automation reliable.
Read article - Basics · Tools
Zapier, Make, n8n or AI agent? Which tool suits which workflow
What Zapier, Make and n8n are good for, where they reach their limits and when an AI agent makes sense. With a decision guide and tips on combining them.
Read article - Basics · Costs
What does AI automation cost, and when does it pay off?
What makes up the cost of AI automation, and how you can work out for yourself whether automating a particular process is worth it for your business.
Read article - Basics · Approach
Process audit for AI: measure your processes before you automate
What a process audit achieves before AI automation, how it works, what you should prepare and what result you have in your hands at the end of it.
Read article - Basics · Documents
Extracting documents with AI: invoices, delivery notes and forms without retyping
How AI reads invoices, delivery notes, contracts and forms, how it differs from classic text recognition (OCR), and how you keep errors under control.
Read article - Basics · Accounting
Automating incoming invoices: from PDF to posting proposal in DATEV
How to automate incoming invoices with AI: reading, checking, pre-coding, approving and handing over, with a view to e-invoicing and German bookkeeping rules.
Read article - Departments · Accounting
AI in accounting: incoming invoices, pre-coding and DATEV without retyping
How AI in accounting reads invoices, pre-codes them and passes them to DATEV, what stays with people, and what to watch for with GoBD and your tax adviser.
Read article - Departments · Sales
AI in sales: answer enquiries faster, score leads and prepare quotes
How AI in sales scores enquiries, drafts quotes from templates, follows up and keeps the CRM current, and why conversations and closing stay with people.
Read article - Departments · Customer service
AI in customer service: sort the inbox, answer standard questions, route special cases to your team
How AI in customer service sorts the inbox, resolves status enquiries itself, replies in your own tone and passes complaints straight to your team.
Read article - Departments · HR
AI in HR: capture applications, coordinate interviews, leave selection to people
Where AI takes the load off HR, why candidate selection counts as high risk under the EU AI Act, and the role of data protection and works councils.
Read article - Departments · Procurement
AI in procurement: match delivery notes, create orders from emails, spot delivery delays early
How AI in procurement matches delivery notes, creates orders from emails, compares prices and reports delays, with approval wherever money is involved.
Read article - Industries · Trades and construction
AI automation in the trades and construction: where businesses really save time in the office
Which office tasks trades and construction businesses can automate with AI: enquiries, follow-up questions, quotes, receipts, appointments and reports.
Read article - Industries · Law and tax firms
AI in law firms and tax practices: automating client post, documents and deadlines with care
How law firms and tax practices can prepare client post, documents and deadlines with AI without giving up professional secrecy or responsibility.
Read article - Industries · Retail and e-commerce
AI in retail and e-commerce: automating customer service, returns and orders
How retailers and online shops can use AI agents to ease the load in customer service, order status, returns, product data and supplier invoices.
Read article - Industries · Real estate and property management
AI in real estate and property management: easing the load of enquiries, damage reports and owner communication
How property managers and estate agents can prepare tenant enquiries, damage reports, listings and prospects with AI, with approvals and tenant data protection.
Read article - Products · Trade software
Choosing software for your trade business: what painters, roofers and electricians should look for
How painters, roofers and electrical contractors can choose job management software that fits their workflow: trade features, site app, deadlines and data.
Read article - Products · Web design
How much does a website cost for a trade business?
What drives the price of a website for a trade business, which running costs come on top and how you can recognise a fair quote before you sign anything.
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